Terms and Conditions – Liberal Jewellery
Welcome to our New Online Shop!

Terms and Conditions

Due to the fluctuating gold prices dependent on the market, we periodically adjust our pricing to reflect current market values.

Returns

All purchases, unless otherwise noted, can be returned within 14 days.  Items not eligible for return include the following:

  • Worn merchandise
  • Visible signs of wear or damage
  • Items that have been engraved
  • Have been sized or adjusted
  • Custom orders

As we do not offer refunds, we are happy to offer store credit for future purchases.

Repairs/Servicing

Liberal Jewellery does not take any responsibility for incorrect instructions provided to them by the customer.  Example:  ring sizing and engraving specifications, etc. Jewellery that is compromised and/or broken before servicing, may encounter further damage once repaired. We are not responsible for any additional repairs that may be initiated depending on the state of the jewellery once received for servicing.  

Jewellery items that may be plated to provide different finishings, may fade subject to wear and exposure to elements.  Warranties are not provided on any jewellery.

Shipping

We offer shipping within Canada and the US only.  All orders are shipped by Canada Post.  Shipments are always insured.  Shipping times vary according to the destination.

Clients are responsible for any shipping returns.

Please note that at this time due to COVID-19 policy changes, no signature is required for any shipments.  Parcels will be dropped off and tracking updates are available via email notifications.

Legal

All products have been photographed to best show a true representation of each item.  However scale, size and weight of each item may not be specifically displayed.

Liberal Jewellery’s gold jewellery is available in either 10kt, 14kt, 18kt or 19.25kt.  Sterling silver jewellery is available in .925 silver with various possible finishings (ie. metal plating).  Any jewellery referred to being Portuguese consists of either 19.25kt gold or .925 sterling silver imported from Portugal.