FAQ

All of our 19.25k jewellery is from northern Portugal.

Offsite, but still local in Toronto at our trusted goldsmith offices.

Yes, we try our best to keep track of previously purchased jewellery. By creating a profile online or in store, you will be able to track and keep tabs on all the orders you have placed.

Approximately 1-2 weeks.

Here are some suggestions:

• If you already own a ring that fits the appropriate finger, measure the inside diameter in mm and refer to our sizing chart.
• Comfortably wear a piece of string around your finger and measure the length in mm and refer to the circumference size of our sizing chart.

Print Ring Size Guide

Print Chain Lengths Guide

Within GTA – 2-3 business days*

Within Ontario – 3-5 business days*

Within Canada – Up to 7 business days*

US – Up to 7 business days*

*Delivery times do not include weekends, holidays or unforeseeable delays by Canada Post or DHL.  These estimated delivery times are provided by Canada Post and DHL and are not guaranteed.

All of our gold and diamond jewellery is accompanied with a certificate of authencity/appraisal.  This document states the karat of gold and a detailed description of the items purchased. This paperwork is useful for any potential insurance claims.

You may choose a paperless option upon checkout, and all purchases will be saved under your client profile for any future reference.

Yes, we ship to the US.

All shipments are insured and require a signature upon receipt.

Please contact one of our representatives at your earliest convenience to inform us of any changes or cancellations.

info@liberaljewellery.com

416-603-0740

Returns of unworn and undamaged items can be done within 14 days. No refunds, store credit only. Please see our Returns Policy for further details.

Please contact one of our representatives to confirm if your return is eligible. State the reason for your request. Once approved, a prepaid return label will be emailed to you. When the return is received and processed, a store credit will be completed. Orders outside Canada are subject to a 20% restocking fee for returns or exchanges.